Cancellation & Refund Policy
At peru-wallaby-266704.hostingersite.com, we strive to provide a seamless shopping experience. Below are the guidelines regarding order cancellations, returns, and refunds.
1. Cancellation Policy
Cancellation Before Shipment
If you wish to cancel an order that has not yet been shipped:
Contact Us: Email support@peru-wallaby-266704.hostingersite.com or call/WhatsApp us at +92 335 357 3577.
Timings: Monday to Saturday (10 AM – 8 PM) and Sunday (11 AM – 4 PM).
Refund: Once the request is processed, your refund will be initiated within 24–48 business hours.
Cancellation After Shipment
If the order has already been dispatched, it cannot be canceled. You may instead follow the return process once the package arrives. Refunds for dispatched items are only processed once the products are returned to our warehouse and verified.
2. Returns, Replacements, and Refunds (Pakistan)
We maintain strict hygiene standards. Because our products are personal care items, we can only accept returns that meet the following criteria:
Eligibility Criteria
Window: Request must be initiated within 14 days of delivery.
Condition: Items must be unopened, unused, and sealed in their original packaging.
Proof: Must be accompanied by the original receipt or invoice.
Note: For hygiene reasons, we cannot accept returns for items that have been opened, swatched, or have broken protective seals.
Non-Returnable Items
Clearance/Final Sale items.
Free gifts or promotional items.
Customized products (e.g., specific shades ordered on demand).
Personal Care Appliances (due to hygiene issues).
Used or altered products.
3. Damaged, Defective, or Incorrect Items
Every shipment undergoes a rigorous quality check. However, if your item is damaged during transit or is incorrect:
Report Immediately: Contact us via WhatsApp or Email within 24 hours of delivery.
Provide Evidence: Share a clear photo/video of the damaged product and the shipping label.
Resolution: We will offer a replacement (subject to stock availability) or a full refund at no extra cost to you.
4. International Orders
Returns: Only eligible if the product is received damaged, defective, expired, or incorrect.
Condition: Must be returned in original, sealed packaging. Opened products are not accepted.
Customs/Duties: If a return is accepted, we will refund the product value. Any additional customs duties paid by the customer will be reimbursed as a Beauty Box Store Coupon, provided a copy of the customs receipt is shared.
5. How to Initiate a Return
Step 1: Visit the “My Orders” section on our website or email support@peru-wallaby-266704.hostingersite.com with your Order ID and photos of the product.
Step 2: Once approved, you will need to ship the item back to our warehouse. (Customers are responsible for return shipping costs unless the item arrived damaged).
Step 3: Upon receiving the item and verifying its condition, we will process your refund or replacement.
6. Refund Timelines & Methods
Once your return is verified at our warehouse, refunds are processed within 24–48 business hours.
| Payment Method | Refund Process | Estimated Reflection Time |
| Credit/Debit Card | Reversed to the original account. | 2–3 additional business days. |
| Cash on Delivery | Bank Transfer (to details provided by you). | 2–3 additional business days. |
| Store Credit | Beauty Box Coupons issued via email. | Instant. |
Note: Original shipping fees are non-refundable. If you received a free gift with your order, it must be returned alongside the main product to qualify for a full refund.
Contact Us
Email: support@peru-wallaby-266704.hostingersite.com
WhatsApp/Call: +92 335 357 3577
Operating Hours: * Mon–Sat: 10:00 AM – 8:00 PM
Sun: 11:00 AM – 4:00 PM
